Category archive: Culture
At Kennards Self Storage, we recognise that our Team Members are the heart and mind of the business. They have the Freedom as individuals to make decisions, achieve, grow and prosper! It forms a significant part of our company strategy to attract and keep the best people.
Within the business, there are specific individuals that go further and create more significant value or greatly exceed expectations that are not only recognised, they are celebrated with recognition to a distinguished level. At Kennards Self Storage we call these the “Freedom Awards” where Team Members have the opportunity to nominate a teammate.
Both of our Teams from the Hawkes Bay – Napier ( who also run the satellite Onekawa facility ) and Hastings had beaming smiles after being recognised recently at the Annual Kennards Self Storage Achievement Awards, where the company celebrate the achievements of Team Members and Centres.
On the night, three awards were given to the Napier Team, lead by Joshua Johnston along with Nealla Lyttle and Jonathan Claybourne; for exceptional Sales Excellence, Sustained Growth of their Centres and the Gold standard for Centre presentation. The Sales Excellence Award is of significant achievement, as this recognises consistent superior levels of customer services. This is measured over the year by an independent Mystery Shopper company for all Team Members, so receiving this award is definitely something special.
After embracing the organisational culture inventory in 1998 to measure the perceptions of the Team, the KSS leadership appeared a strategy to review and improve the culture.
Constant re-measurement has been an important factor in the process to make Kennards a great place to work.
The Human Synergistics case study is a brief overview of this effort and can be read here.
As a leader we may think we know ourselves, however in reality people may see us differently. Good leaders will invite feedback of any kind be it positive or negative. By embracing feedback leaders gain valuable intelligence on how they can develop and improve as individuals. The outcome of this can lead to better performance through increased effectiveness, productivity and a real sense of job satisfaction.
At Kennards Self Storage we have a deep appreciation on the importance of feedback, and the value it gives us to improve as a company and foster a better working environment for everyone.
As part of this commitment, the Leadership Team at Kennards Team Headquarters recently participated in a two day program that involved completion of LSI1 (Lifestyles Inventory Program) and LSI2 on each individual.
The Lifestyles Inventory Program one and two are self-development tools offered by Human Synergistics. Most of us would be familiar with the OCI (Organisational Cultural Inventory, also provided by Human Synergistic) which Kennards conduct each year on the company, where by results are communicated via a circumplex. A clock with 12 behavioural styles clustered in three coloured groups, blue represents effective behaviours and red and green ineffective behaviours.
Kennards Self Storage owes its origins to a courageous and entrepreneurial leap my father took in 1973. After a trip to the U.S., where he saw ‘Mini Storage’ in its own embryonic and unproven days, he returned to build Australia’s first storage units at Moorebank.
The idea of ‘Self Storage’ simply resonated in his head, and he was pretty confident the best way to be sure was to try it. I recall him musing his scepticism of ‘Market Research’ that if he did any market research about storage it would of suggested that was no demand! He would say: “Sometimes customers do not know what they want”.
Organisations these days receive a great deal of commentary about their organisational culture. Much of it uninvited and unwanted.
It seems culture receives much of the blame for organisational failure, internal fraud or injury to people.
Good news stories also exist about organisations success that is founded by their culture and values. Indeed, many great company’s attribute much of their success to culture and values.